March 6th, Friday
Committed to Transparency. Focused on Responsibility.
To maintain transparency, the Utility files its annual financial audits with the Tennessee Comptroller’s Office, where they are available for public review. The most recent audit is also posted on the Utility’s website, providing customers with easy access to current financial information. #HPUDBillAtWork #CommittedToExcellence ...

Financial Strength That Protects Service.
Each year, the Utility makes its debt payments while maintaining a strong financial position, as recognized by its Standard & Poor’s credit rating. The Utility also maintains cash reserves equal to about one year of operating costs. This practice helps protect customers by ensuring the Utility can continue operating and responding to emergencies such as severe storms, tornadoes, or other unexpected events without service disruptions. #HPUDBillAtWork #CommittedToExcellence ...

Structured Borrowing for Long-Term Stability.
To keep costs as low as possible for customers, the Utility works with financial experts to borrow money at the lowest available interest rates. Funding has come from a mix of bonds and state and federal programs. While grants are used whenever available, they are much more limited today than they were decades ago. Because utilities do not receive tax dollars to operate, customer rates are the primary source of funding for these required improvements. #HPUDBillAtWork #CommittedToExcellence ...

Funding the Fixes That Protect Our Community’s Future.
To provide safe, reliable water and sewer service, the Utility has invested in major improvements over the years. These projects include meeting State Consent Order requirements, relocating water and sewer lines for county and state road projects, reducing water loss, improving water quality, and replacing aging pipes that were no longer dependable. #HPUDBillAtWork #CommittedToExcellence ...