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Unaccounted-for Water Loss Reduction
Utilities across Tennessee have been working for decades to reduce unaccounted-for water loss caused by aging, underground infrastructure. Through system upgrades, leak detection, and long-term investment, water providers statewide are making
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Source Water Protection Week
Turning Aging Infrastructure into Reliable Service
The District has invested heavily in addressing more than 50 years of aging infrastructure that went largely neglected until the early 2000s. State requirements mandated these improvements due to system leakage, undersized water plants, and undersized water pipes. The District has financed these necessary upgrades over the past 25 years to meet current regulatory standards. #CommittedToExcellence #HPUDBillAtWork
💡 Tech Tuesday
Membrane filtration plays a critical role in our water treatment process.
These high-tech barriers remove microscopic contaminants, helping ensure consistent water quality and reliability in every season.
It’s one more way technology and teamwork come together to protect public health. #CommittedToExcellence #HPUDBillAtWork
❄️ Cold Weather Ahead — We’re Ready ❄️
As inclement weather moves into the area, our crews are on call 24/7 to respond to emergencies. While we’re prepared behind the scenes, there are a few steps customers can take now to protect their homes during freezing temperatures:
✔️ Insulate exposed pipes and outdoor faucets
✔️ Disconnect and drain hoses
✔️ Let indoor faucets drip slightly during extreme cold
✔️ Keep cabinet doors on exterior walls open to allow warm air around plumbing
If you experience a service outage, contact us right away. We’re here to keep essential services flowing—no matter what the weather. #CommittedToExcellence #HPUDBillAtWork
This month’s department spotlight is the Accounting Department. From payroll and purchasing to audits and financial reporting, this team ensures accountability, transparency, and fiscal responsibility across our organization. Thank you for your diligence, accuracy, and commitment to excellence!
ActNow
Alliance for a Cleaner Tomorrow, ACT Now, is our ten-year program to improve the condition of the wastewater collection system assets and ultimately improve water quality.
Water for Tomorrow
Raising awareness about our water and the critical infrastructure that brings it to and from our homes and businesses every day.