Self-Funded. Built on Usage, Not Tax Revenues.
Utilities do not receive operating funds from local, state, or federal tax revenues. Instead, rates must generate the revenue needed to operate the system, maintain infrastructure, and complete required capital projects. Because each utility’s system and regulatory obligations are different, rates can vary from one provider to another. #HPUDBillAtWork #CommittedToExcellence ...

Here’s how we structure rates to serve you. The Utility’s rate structure includes two main parts: a base rate and a volume (usage) rate. The base rate helps cover fixed costs such as meter reading, billing, and a portion of debt related to infrastructure investments. The volume rate is based on water usage and covers the costs of producing and distributing water, as well as additional infrastructure-related debt. As required by the State, taxes are applied to water service. This balanced structure helps support daily operations, maintain critical infrastructure, and ensure reliable service today while continuing to invest in the system for the future. #HPUDBillAtWork #CommittedToExcellence ...

March 6th, Friday
Committed to Transparency. Focused on Responsibility.
To maintain transparency, the Utility files its annual financial audits with the Tennessee Comptroller’s Office, where they are available for public review. The most recent audit is also posted on the Utility’s website, providing customers with easy access to current financial information. #HPUDBillAtWork #CommittedToExcellence ...

Financial Strength That Protects Service.
Each year, the Utility makes its debt payments while maintaining a strong financial position, as recognized by its Standard & Poor’s credit rating. The Utility also maintains cash reserves equal to about one year of operating costs. This practice helps protect customers by ensuring the Utility can continue operating and responding to emergencies such as severe storms, tornadoes, or other unexpected events without service disruptions. #HPUDBillAtWork #CommittedToExcellence ...