Water loss is a challenge faced by every water utility—and addressing it is an ongoing process, not a problem that can be solved overnight.
HPUD has served this community for 72 years and maintains more than 700 miles of water lines. Pipes are not permanent. Age, corrosion, changing temperatures, shifting soil, pressure fluctuations and construction activity can all contribute to leaks and line breaks.
While some leaks quickly become visible at the surface, others may remain underground with few outward signs. Finding them requires careful monitoring, specialized equipment and methodical investigation. Approximately 50% of our system is comprised of PVC, which makes acoustical detection very challenging. Once located, repairs must be planned and completed safely while minimizing disruptions to customers.
According to the EPA, national studies indicate that some water systems experience losses greater than 60%. Water loss is considered a significant industry-wide concern.
HPUD’s water loss remains below Tennessee’s 40% threshold for excessive water loss. HPUD is within the average of most water providers throughout the state according to Tennessee data. More importantly, we continue to make water-loss reduction a priority through leak detection, system monitoring, timely repairs and strategic infrastructure improvements.
We have made meaningful progress, but this work never truly ends. As pipes age and conditions change, new leaks can develop even as others are repaired.
Water loss will always be a challenge in our industry but addressing it will always be a priority at HPUD. #HPUDBillAtWork #CommittedToExcellence ...

September is National Preparedness Month, a reminder that being prepared before an emergency can make all the difference.
Preparedness is important at home, and it’s an essential part of providing reliable water and wastewater service to our community. At HPUD, emergency preparedness means planning for the unexpected, maintaining critical infrastructure, preparing for outages and severe weather, protecting essential systems, and ensuring our employees are ready to respond when needed.
Learn more about how you can prepare your family at Ready.gov. ...

Happy Labor Day!
Water and wastewater service is a 24/7 responsibility, and it takes dedicated people working behind the scenes every day to keep our community running.
This Labor Day, we recognize the hardworking men and women of HPUD who operate treatment plants, maintain water and sewer lines, respond to emergencies, monitor water quality, serve our customers, and support the many daily operations that make reliable service possible.
To our employees and hardworking people throughout our community, thank you for all you do. We wish you a safe and relaxing Labor Day! ...

Our office will be CLOSED Monday, September 7th in observance of Labor Day. ...