To establish service, you will need to provide a proof of purchase, such as a warranty deed or sales contract that includes the address of the property. We charge a service/transaction fee for all connecting customers.

Renting customers will need to provide proof of a lease agreement with the property owner. This will need to have the address you are renting/leasing and move in date. A deposit will be require and the deposit varies depending on the type of service you require.

Your monthly bill is made up of two parts, base charge and usage charge.

A base charge, which is the same each month, helps recover the costs of providing utility services that do not change with your usage such as metering and billing costs as well as infrastructure and maintenance needs.

Usage charges change based on how much water you use during a billing cycle. Wastewater (sewer) usage charges are based upon your water usage.

More information on Understanding Your Bill is located under Billing & Payments.

Residential and commercial customers are billed once every month.

Payment Address:
Hallsdale-Powell Utility District
P.O. Box 71449
Knoxville, TN 37938-1449

Physical address:
Hallsdale-Powell Utility District
3745 Cunningham Road
Knoxville, TN 37918

Your deposit will be applied to your final bill. If there are deposit funds remaining, a refund check will be mailed to the address on file.

To register for an online account, you will need:

• Account Number
• Your phone number OR the last four of your SSN

Click here for more information.

*In order to successfully register for an online account, your information must be up to date. Please contact our main office during normal business hours to bring your account information current.

Hallsdale-Powell Utility District has different meters throughout the district. Click here for more information.

If you suspect a leak, track your usage on each billing statement. Look for abnormal increases. (Note: Most people use more water in the summer than the winter when watering the lawn, filling pools, etc.)

Make sure no water is being used inside or outside of your house. Next locate your meter and check the flow indicator to see if it is moving. Or, you can take a meter reading and wait 1 or 2 hours and take another meter reading (make sure no water is used during this time). If the reading has changed, you have a leak.

After you have determined that you have a leak, the next step is to determine if the leak is inside or outside of your house.

Turn off the water at your shut-off valve. If you do not have one, turn off ALL water-using fixtures: toilets, faucets, dishwasher, washing machine, ice maker, etc.

Check the flow indicator: if it stopped spinning or if there is no symbol on the digital meter, the leak is likely inside your home.

If it is still spinning or if there is an arrow and plus symbol on the digital meter, the leak is likely outside between the meter and your house.

Things you can check:

• Running toilets
• Dripping faucets
• Check the yard from the meter to the house for soft or greener areas
• Water lines under the house

• It is the customer’s responsibility to keep their entire plumbing system in good working order. The customer’s plumbing begins at the outlet of the meter yoke.
• You may qualify for a leak adjustment if the eligible plumbing leak generates a minimum additional charge of one and one half (1.5) times the average of the past twelve (12) month’s billing period and you are enrolled in the Leak Protection. Click here for more information.

In December of 2021, the Environmental Protection Agency (EPA) made revisions to the Lead and Copper Rule, targeting water running through lead service lines.  The largest modification to the rule required utilities and municipalities  throughout the entire country to conduct a complete inventory of all service lines installed prior to 1988. This inventory was completed in October of
2024. Click here for more information.

HPUD’s water systems are in full compliance with all state and federal drinking water regulations including those related to lead and copper. This revision to the Lead and Copper Rule is specifically designed to help home owners understand  what materials were used in the service lines on their property.

Click here for information on our Leak Protection Program.